Last updated: 20 September 2026
This Refund & Returns Policy explains how refunds, cancellations, and statutory withdrawal rights are handled for Points, digital products, and digital services purchased through Fairy Page, operated by NeuroHaven OÜ (registrikood 17392642).
By making a purchase, you agree to this Policy, subject to any mandatory rights available to you under applicable consumer law.
Fairy Page offers digital products and services only. These include:
AI-generated PDFs, including fairytales, party plans, and games;
AI-generated images, including coloring book pages;
educational video courses;
other AI-powered digital content and services; and
Points used to access eligible Fairy Page products and services.
No physical items are shipped.
Fairy Page allows customers to purchase or receive Points for use on the Fairy Page platform.
For pricing and platform-use purposes:
1 Point = €1.00.
Points are digital platform units and are not money, electronic money, cryptocurrency, or a bank deposit.
Points:
have no cash value outside Fairy Page;
cannot be withdrawn or redeemed for cash;
cannot be transferred between users;
cannot be sold or exchanged;
may only be used for eligible Fairy Page products and services.
Once Points have been successfully credited to a customer’s account, they are generally non-refundable except where required by applicable law or where a refund is explicitly approved by NeuroHaven OÜ.
Where a purchase made using Points qualifies for a refund, we may, where permitted by applicable law, return the corresponding number of Points to the customer’s Fairy Page account instead of making a cash payment or refund to an external payment method.
If you are a consumer located in the European Union or European Economic Area, you generally have the right to withdraw from a distance contract within 14 days without giving a reason, subject to applicable statutory exceptions.
The withdrawal period generally expires 14 days after the day the relevant contract is concluded.
To exercise your right of withdrawal, you must inform NeuroHaven OÜ of your decision to withdraw by means of a clear statement before the withdrawal period expires.
You may contact us at:
Email: info@fairypage.com
Your statement should clearly identify the purchase and state that you wish to withdraw from the contract.
Where the statutory right of withdrawal applies and has not been validly lost, waived, or otherwise excluded under applicable law, we will process the withdrawal and any refund required by law.
Many Fairy Page products and services are supplied or generated immediately after purchase or after Points are used.
Where required by applicable consumer law, before we begin supplying digital content that is not supplied on a tangible medium during the 14-day withdrawal period, we will request:
your prior express consent for the supply of the digital content to begin before the end of the 14-day withdrawal period; and
your acknowledgment that you thereby lose your right of withdrawal once performance begins where the applicable statutory requirements for loss of that right have been satisfied.
Where required for digital services, we may similarly request that you expressly ask us to begin performing the service during the withdrawal period.
The relevant consent and acknowledgment may be collected during checkout or immediately before the digital product or service is generated, accessed, streamed, downloaded, or otherwise supplied.
If the legally required consent or acknowledgment has not been obtained, your statutory withdrawal rights remain unaffected to the extent required by applicable law.
Where applicable, Fairy Page may display a checkbox or equivalent mechanism before completing an order or starting immediate digital delivery.
For example:
“I expressly consent to the immediate supply of the digital content/service before the end of the 14-day withdrawal period and acknowledge that, where applicable by law, I will lose my right of withdrawal once performance or supply begins.”
Where legally required, this consent must be provided through an affirmative action by the customer and should not be pre-selected.
Subject to the statutory withdrawal rights described above and other mandatory consumer rights, digital products that have already been generated, supplied, downloaded, or accessed generally cannot be returned in the same manner as physical goods.
Refunds will generally not be provided solely because of:
dissatisfaction with the style, tone, or interpretation of AI-generated content;
a change of mind after the applicable right of withdrawal has been validly lost;
accidental use of Points;
selection of the wrong product where delivery has already begun with the required consent; or
subjective expectations regarding AI-generated results.
Nothing in this section limits rights that cannot legally be excluded.
Educational courses consist of digital video content and may be made available immediately after purchase.
Where the statutory right of withdrawal applies, the rules described in Sections 3 and 4 apply.
Once access or streaming has begun after any consent and acknowledgment required by applicable law have been obtained, the right of withdrawal may be lost.
Refunds are generally not issued for partial viewing or unused lessons after the applicable withdrawal right has been validly lost, except where required by law.
Refunds, replacement content, restoration of Points, or another appropriate remedy may be considered where:
a digital product was not delivered due to a technical error;
a purchased course or file cannot be accessed after reasonable support attempts;
Points were deducted but the corresponding product or service was not supplied;
Points purchased by the customer were not correctly credited;
a duplicate charge occurred; or
another refund or remedy is required under applicable consumer law.
Depending on the circumstances and applicable law, we may provide a refund, regenerate or replace the digital product, restore the corresponding Points, or provide another appropriate remedy.
Where a payment is legally required to be refunded, the refund will generally be made using the same payment method used for the original transaction, unless another method is agreed or permitted by applicable law.
Where an eligible transaction was paid using Points, the corresponding Points may be restored to the customer’s Fairy Page account where permitted by applicable law.
Points themselves cannot be withdrawn or converted into cash merely because they remain unused in the customer’s account.
If you experience a technical issue or believe you are entitled to a refund, please contact us at:
Please include:
your order number or the email address used for the purchase;
the date of the transaction;
a brief description of the issue; and
any relevant supporting information.
For technical issues, we recommend contacting us within 7 days so that we can investigate promptly. This recommendation does not reduce any statutory rights or legal limitation periods available to you.
We encourage customers to contact us first if there is a problem with a purchase.
Fraudulent or abusive chargebacks may result in restriction or suspension of an account and adjustment of associated Points.
This does not restrict a customer’s lawful right to dispute an unauthorized or otherwise disputable transaction with their payment provider.
We may update this Refund & Returns Policy from time to time.
Changes will be posted on this page with an updated revision date. Changes do not limit mandatory consumer rights applicable to purchases already made.
If you have questions about this Policy or need assistance with a purchase, please contact us:
Company: NeuroHaven OÜ (registrikood 17392642)
Email: info@fairypage.com
