Refund and Return Policy

Refund & Returns Policy

Last updated: [add date]

This Refund & Returns Policy explains how refunds are handled for digital products and services purchased on Fairy Page. By making a purchase, you agree to the terms outlined below.

1. Digital Products Only

Fairy Page offers digital products and services only. These include:

• AI-generated PDFs (fairytales, party plans, games)
• AI-generated images (coloring book pages)
• Educational video courses (1 course = 10 videos)

No physical items are shipped.

2. No Returns for Digital Products

Due to the nature of digital products, all sales are final. Once a digital product has been generated, delivered, or accessed, it cannot be returned.

3. AI-Generated Content Disclaimer

AI-generated products are created automatically based on user input. This includes fairytales, party plans, games, and coloring pages.

• Generated content may vary in style, tone, or interpretation
• Results are considered complete once delivered
• Refunds are not provided due to dissatisfaction with creative output

4. Courses & Video Content

Each course consists of 10 digital video lessons.

• Courses are delivered instantly after purchase
• Once accessed or streamed, courses are non-refundable
• Refunds are not issued for partial viewing or unused lessons

5. Technical Issues & Errors

Refunds may be considered only in the following cases:

• The digital product was not delivered due to a technical error
• The purchased course or file cannot be accessed after reasonable support attempts
• A duplicate charge occurred

In such cases, we may offer a refund, replacement, or account credit at our discretion.

6. Incorrect Purchases

Please review your order carefully before completing a purchase. Refunds are not provided for:

• Accidental purchases
• Incorrect product selection
• Change of mind after delivery

7. Requesting Support

If you experience a technical issue with your purchase, please contact us within 7 days of the transaction.

Include:

• Your order number or email used for purchase
• A brief description of the issue

8. Chargebacks

We encourage customers to contact us first before filing a chargeback. Unauthorized or fraudulent chargebacks may result in account suspension.

9. Policy Changes

We reserve the right to update this Refund & Returns Policy at any time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this policy or need assistance with a purchase, please contact us through the contact form on Fairy Page or email us at: [your support email].